Frequently asked questions

To recover your unique User ID, check your original registration SMS or email. If you cannot find it, contact Winbox VIP 24/7 Customer Support via Live Chat or WhatsApp. Provide your registered mobile number for identity verification to retrieve your UID.

Don't worry if you’ve forgotten your UID. You can quickly retrieve it by using the "Forgot UID" link on the login page or by scanning your personal referral QR code if you have it saved. Alternatively, our support team can assist you instantly with your bound phone number.

• Open the Winbox App or visit the official login page.(https://www.winbox.vip/winbox-login) • Click on "Forgot Password." • Enter your registered mobile number to receive an OTP verification code. • Key in the OTP and set a new, secure password to log in immediately.

For your financial security, resetting a Payment PIN requires manual verification. Reach out to the Official Winbox Support team. You will need to provide proof of identity to ensure you are the account owner before they reset your transaction PIN for withdrawals.